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27 published articles across 1 volume — search by title, author, keyword or abstract.

Vol. 6, No. 2 (2025) Dec 2025

MODERATING EFFECT OF SERVICE FAILURE ON THE RELATIONSHIP BETWEEN SERVICE QUALITY AND CUSTOMER LOYALTY IN THE NIGERIAN TELECOMMUNICATION INDUSTRY

This study aimed to examine the moderating effect of service quality on customer loyalty in the Nigerian telecommunication market, while also exploring the moderating influence of service failure on the relationship between service quality and customer loyalty. The study's population consisted of cu...

Vol. 6, No. 2 (2025) Dec 2025

IMPACT OF BUREAUCRATIC ACCOUNTABILITY ON PUBLIC SERVICE DELIVERY: A COMPARATIVE STUDY OF UNITED STATES AND NIGERIA.

This study examines bureaucratic accountability in the United States and Nigeria which emphasizes the importance of effective oversight mechanisms to ensure that public officials (agents) act in the best interest of citizens (principals). The research aims to compare the structures, practices, and i...

Vol. 6, No. 2 (2025) Dec 2025

PORTFOLIO OPTIMISATION AND FINANCIAL PERFORMANCE OF DEPOSIT MONEY BANKS IN NIGERIA: AN EMPIRICAL ANALYSIS OF ASSET ALLOCATION, DIVERSIFICATION, AND RISK MANAGEMENT

This study examines the effect of portfolio optimization, specifically asset allocation, portfolio diversification, and risk management, on the financial performance of deposit money banks in Nigeria between 2014 and 2023. Grounded in Modern Portfolio Theory (MPT) and extended through hybrid models ...

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