MJ

Muhammad Jamilu Saidu

Department of Business Administration, Kaduna State University, Kaduna, Nigeria

mjsaidu65@gmail.com
4 Publications
56 Views
16 Downloads

Publications 4

1
Research Article Vol. 6, Issue 2

MODERATING EFFECT OF SERVICE FAILURE ON THE RELATIONSHIP BETWEEN SERVICE QUALITY AND CUSTOMER LOYALTY IN THE NIGERIAN TELECOMMUNICATION INDUSTRY

Sani Salawu Fatau*, Muhammad Jamilu SaidU

This study aimed to examine the moderating effect of service quality on customer loyalty in the Nigerian telecommunication market, while also exploring the moderating influence of service failure on the relationship between service quality and customer loyalty. The study's population consisted of customers who were utilizing the services provided b...

DOI: 10.68022/kbmr.2025.no5xcnte
Dec, 2025 Vol. 6, Issue 2 15 views 1 downloads
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2
Research Article Vol. 6, Issue 1

MODERATING EFFECT OF FIRM SIZE ON THE RELATIONSHIP BETWEEN OWNERSHIP STRUCTURE AND FINANCIAL PERFORMANCE OF LISTED CONSUMER GOOD'S FIRMS IN NIGERIA

Aisha Shehu Giwa*, Zainab Dabo, Maryam Abdu, Muhammad Jamilu SaidU

structure andfinancial performance of listed consumer goods firms in Nigeria, covering the periodfrom 2014 to 2023. The study Employs both the agency and signaling theories as the theoretical framework. The data used were extracted from secondary source using annual reports and accounts of listed consumer goods firms and analyzed using panel multip...

DOI: 10.68022/kbmr.2025.rmjswp82
Jun, 2025 Vol. 6, Issue 1 16 views 9 downloads
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3
Research Article Vol. 6, Issue 1

FIRM CHARACTERISTICS AND FINANCIAL LEVERAGE OF QUOTED DIVERSIFIED FIRMS IN NIGERIA.

Muhammad Jamilu SaidU*, Helen Afang Andow, Nuruddeen Jimoh

This study examined the relationship between complexity of business and financial leverage of quoted firms diversi fiedfirms in Nigeria. The study employed a correlational research design. The population of the study is limited to quoted diversified firms listed on the Nigerian Exchange Group as at 3Ilst December, 2024. The study population were th...

DOI: 10.68022/kbmr.2025.zbq2nqy6
Jun, 2025 Vol. 6, Issue 1 12 views 3 downloads
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4
Research Article Vol. 6, Issue 1

EFFECT OF EMPLOYEE ENGAGEMENT ON ORGANIZATIONAL PERFORMANCE WITHIN HOSPITALITY FIRMS IN KADUNA NORTH LGA

Patience Mainaji Ageni*, Muhammad Jamilu SaidU

This study investigates the effect of employee engagement on organizational performance in the hospitality sector, using selected hotels in Kaduna North Local Government Area as a case study. The research focuses on three core dimensions of employee engagement communication, intellectual engagement, and leadership and how each contributes to enhanc...

DOI: 10.68022/kbmr.2025.4scqstqx
Jun, 2025 Vol. 6, Issue 1 13 views 3 downloads
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