Research Article

EFFECT OF EMPLOYEE ENGAGEMENT ON ORGANIZATIONAL PERFORMANCE WITHIN HOSPITALITY FIRMS IN KADUNA NORTH LGA

Patience Mainaji Ageni1*, Muhammad Jamilu SaidU1
1 Department Of Business Administration, Kaduna State University
* Corresponding author: agenipatience2@gmail.com
Published: Jun, 2025
DOI: 10.68022/kbmr.2025.4scqstqx
Pages: 147-162
Views: 13
Downloads: 3

Abstract

This study investigates the effect of employee engagement on organizational performance in the hospitality sector, using selected hotels in Kaduna North Local Government Area as a case study. The research focuses on three core dimensions of employee engagement communication, intellectual engagement, and leadership and how each contributes to enhancing organizational performance. A descriptive survey research design was adopted, and data were collectedfrom 81 respondents using structured questionnaires. The data were analyzed using regression techniques to determine the relationship between the variables. The findings revealed that all three components communication, intellectual engagement, and leadership have significant positive effects on organizational performance, with communication having the strongest influence. The study concludes that effective communication, when combined with cognitive involvement and supportive leadership, leads to higher employee motivation, innovation, and service delivery. Based on thesefindings, the study recommends that organizations should use communication to foster transparency and clarity, utilize intellectual engagement to encourage problem-solving and idea generation, and adopt leadership practices that are supportive and empowering.

Keywords

Employee Engagement Communication Intellectual Engagement Leadership and Hospitality Industry.

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How to Cite

Ageni, P. M., & SaidU, M. J. (2025). EFFECT OF EMPLOYEE ENGAGEMENT ON ORGANIZATIONAL PERFORMANCE WITHIN HOSPITALITY FIRMS IN KADUNA NORTH LGA. Kaduna Business and Management Reviews, 6(1), 147-162. https://doi.org/10.68022/kbmr.2025.4scqstqx

P. M. Ageni, and M. J. SaidU, "EFFECT OF EMPLOYEE ENGAGEMENT ON ORGANIZATIONAL PERFORMANCE WITHIN HOSPITALITY FIRMS IN KADUNA NORTH LGA," Kaduna Business and Management Reviews, vol. 6, no. 1, pp. 147-162, June 2025. doi: 10.68022/kbmr.2025.4scqstqx

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